Information We Collect
We collect information you choose to provide when requesting a quote, asking for help, submitting a claim request, contacting us, or communicating with our agency. This may include your name, phone number, email address, preferred language, insurance interests, policy or carrier information, incident details, and any message or document details you submit.
We may also receive basic technical information such as the page that referred you to a form, approximate submission time, browser information, and delivery information related to email or SMS communications.
How We Use Information
We use customer information to respond to inquiries, prepare and compare insurance options, service policies, help with claim-related requests, maintain agency records, improve customer service, and comply with applicable legal, carrier, vendor, and regulatory obligations.
Submitting a claim request through this website does not file an official carrier claim. We use the information to review your request, contact you, and help direct the next step when appropriate.
Sharing of Information
We do not sell customer personal information. We may share information with insurance carriers, managing general agencies, service providers, technology vendors, compliance vendors, claims personnel, or other parties when reasonably necessary to quote, place, service, support, or administer insurance products and agency operations.
We may also disclose information if required by law, subpoena, regulatory request, carrier audit, fraud prevention process, or to protect the rights, safety, and property of our agency, clients, carriers, or others.
SMS, Email, and Phone Communications
When you submit a form or otherwise provide contact information, you authorize us to contact you about your inquiry, quote request, claim request, policy service, appointment, or related agency matters. Message and data rates may apply for SMS. You may opt out of SMS by replying STOP and may request communication changes by contacting us.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards designed to protect customer information. No website, email, SMS system, or electronic storage method can be guaranteed to be completely secure.
We retain information for as long as reasonably needed for agency operations, customer service, legal compliance, dispute resolution, carrier obligations, and recordkeeping.
Your Choices
You may request access to, correction of, or deletion of certain information by contacting us. Some information may need to be retained for legal, regulatory, carrier, claims, or legitimate business reasons.
Third-Party Websites
This website may link to carrier websites, payment portals, claim portals, social media platforms, or other third-party services. Their privacy practices are governed by their own policies, not this policy.
Contact
For privacy questions or requests, contact Arley Xu Financial Services LLC at [email protected] or +1 (832) 990-2229.